FAQ

We provide a comprehensive range of professional cutlery sets to suit every kitchen need, from compact 7-piece starter sets to extensive 84-piece professional collections. Our selection includes 12, 16, 24, 30, 42, and 56-piece sets, all crafted with precision and designed for both home cooks and professional chefs.

Absolutely. Our collection features professional-grade kitchen equipment, including Japanese steel chef’s knives, European-designed cutlery sets, and specialized tools like boning knives, bread knives, and butcher’s knives. Each piece undergoes rigorous quality inspection to ensure it meets professional standards.

While we specialize in comprehensive cutlery sets, we also offer individual professional knives including chef’s knives, carving knives, boning knives, bread knives, and specialty items like cheese knives and carving forks. Browse our menu to see our full individual offerings.

We offer premium black knife block sets crafted from high-quality materials designed to protect your investment in professional cutlery. Our blocks are designed with both aesthetics and functionality in mind, complementing any kitchen decor while providing secure storage.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient transactions. All payments are processed through encrypted systems to ensure your financial information remains protected.

While there’s no minimum order value, we offer free shipping on all orders over £50. For orders below this amount, standard shipping charges of £12.95 apply.

Orders are processed quickly from our Stirling headquarters, typically within 1-2 business days. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order details. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

All orders are processed within 1-2 business days from our headquarters in Stirling, Scotland. Each item undergoes final quality inspection and careful packaging to ensure your kitchen tools arrive in perfect condition.

We offer two reliable shipping methods:

We proudly offer worldwide delivery to cooking enthusiasts across the globe. However, due to logistical constraints, delivery to certain Asian countries and remote regions may not be available. If you have specific questions about delivery to your location, please contact our support team.

Both shipping options include tracking services. For standard shipping with DHL or FedEx, you’ll receive comprehensive package tracking from dispatch to delivery. For free shipping via EMS, we provide a tracking number for your convenience. All tracking information is sent to your email once your order is dispatched.

We stand behind our delivery promise. If your order arrives damaged or doesn’t meet your expectations, please contact us immediately at [email protected]. Our 15-day return policy ensures your complete satisfaction.

We offer a 15-day return policy from the date you receive your order. If you’re not completely satisfied with your purchase or if items arrive damaged, please contact our support team to initiate a return. We believe the right tools should inspire confidence from unboxing to first use.

To initiate a return, please email our culinary-minded support team at [email protected] with your order details and the reason for return. We’ll guide you through the simple return process and ensure your satisfaction.

While specific warranty terms vary by product, we stand behind the quality of all our professional-grade kitchen equipment. Each item undergoes rigorous quality control before shipping. For warranty information on specific products, please contact our support team.

Our culinary-minded support team is available to assist you at [email protected]. We’re passionate about helping you create memorable meals with tools that inspire, and we typically respond to inquiries within one business day.

We’re based in Stirling, Scotland at 74 Causewayhead Rd, Stirling, GB CH8G 5VH. While we welcome your correspondence, please note that we operate as an online retailer and don’t have a physical storefront for customer visits.

Absolutely! Our team includes culinary enthusiasts who understand that the right tools can transform your cooking experience. Feel free to contact us with questions about which knives or sets might best suit your cooking style and needs.