Returns & Exchanges

Our Commitment to Your Satisfaction

At KitchenKnives Shop, we take pride in crafting premium cutlery and kitchen tools with the same precision we apply to our customer service. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process. Just as our Japanese steel knives are designed for perfection, our returns policy is designed for your peace of mind.

Return & Exchange Eligibility

We accept returns and exchanges for most products within 15 days of delivery. To be eligible for a return or exchange, your item must meet the following criteria:

• Item must be in original, unused condition
• All original packaging must be intact, including boxes, protective materials, and documentation
• Product must show no signs of wear, damage, or alteration
• Proof of purchase (order number or receipt) must be provided

Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

Step 1: Submit Your Request

Within 15 days of receiving your order, contact our customer service team at [email protected] with the following information:

• Your order number
• Product name and quantity you wish to return/exchange
• Reason for return or exchange
• Whether you prefer a refund or exchange

Step 2: Receive Authorization & Instructions

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not ship items back without this authorization.

Step 3: Package and Ship Your Return

Carefully package the item(s) in their original packaging, include all accessories and documentation, and affix the provided return label. We recommend using a trackable shipping service.

Step 4: Processing

Once we receive and inspect your return (typically within 5-7 business days after arrival), we’ll notify you of the approval or rejection of your refund or exchange.

Refund Timeline & Method

We process refunds with the same efficiency our chef’s knives bring to your kitchen:

• Refund Processing Time: 3-5 business days after we receive and approve your return
• Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Bank Processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement

Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchange Policy

If you’d like to exchange an item for a different product (for example, exchanging a 7-piece set for a 16-piece cutlery set):

• Follow the same return process outlined above
• Clearly state in your request which product you’d like to exchange for
• If the exchange item has a higher value, you’ll need to pay the difference
• If the exchange item has a lower value, we’ll refund the difference
• Standard shipping fees apply for exchanged items

Return Request Template

To streamline your return process, you may use the following template when contacting us: