Crafted with the same precision as our premium cutlery

Our Commitment to Excellence

At KitchenKnives Shop, we believe that exceptional kitchen tools deserve equally exceptional service. Just as our Japanese steel knives are forged with precision and care, our shipping and returns policies are designed to provide you with complete peace of mind. We understand that creating culinary masterpieces requires reliable tools, and we’re committed to ensuring your complete satisfaction with every purchase.

Shipping Information

Order Processing

We take great care in preparing your order for shipment. All orders are processed within 1-2 business days of payment confirmation. During peak seasons, processing may occasionally take slightly longer, but we’ll always keep you informed of any delays.

Shipping Methods & Timeframes

We offer two reliable shipping options to ensure your kitchen tools arrive safely and promptly:

Shipping Method Cost Delivery Time Carrier Best For
Standard Shipping £12.95 10-15 business days after shipment DHL or FedEx Priority delivery with full tracking
Free Shipping Free on orders over £50 15-25 business days after shipment EMS Budget-conscious shoppers

Please Note: We ship globally but currently cannot deliver to some Asian countries and remote regions. Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays beyond our control.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey to your kitchen.

Returns & Exchanges Policy

Our Satisfaction Guarantee

We stand behind the quality of our cutlery and kitchen tools. If you’re not completely satisfied with your purchase, we’ll make it right.

Return & Exchange Eligibility

We accept returns and exchanges for most products within 15 days of delivery. To be eligible:

  • Item must be in original, unused condition
  • All original packaging must be intact, including boxes, protective materials, and documentation
  • Product must show no signs of wear, damage, or alteration
  • Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged once opened or used:

  • Bamboo Cutting Boards (due to potential contamination concerns)
  • Cast Iron Cookware (once seasoning process has begun)
  • Any products where original packaging has been damaged or discarded

Defective items are exempt from these restrictions and will be handled according to our warranty policy.

Return & Exchange Process

1 Submit Your Request

Within 15 days of receiving your order, contact our customer service team at [email protected] with the following information:

  • Your order number
  • Product name and quantity you wish to return/exchange
  • Reason for return or exchange
  • Whether you prefer a refund or exchange

2 Receive Authorization & Instructions

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not ship items back without this authorization.

3 Package and Ship Your Return

Carefully package the item(s) in their original packaging, include all accessories and documentation, and affix the provided return label. We recommend using a trackable shipping service.

4 Processing

Once we receive and inspect your return (typically within 5-7 business days after arrival), we’ll notify you of the approval or rejection of your refund or exchange.

Refund Timeline & Method

We process refunds with the same efficiency our chef’s knives bring to your kitchen:

  • Refund Processing Time: 3-5 business days after we receive and approve your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement

Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchange Policy

If you’d like to exchange an item for a different product (for example, exchanging a 7-piece set for a 16-piece cutlery set):

  • Follow the same return process outlined above
  • Clearly state in your request which product you’d like to exchange for
  • If the exchange item has a higher value, you’ll need to pay the difference
  • If the exchange item has a lower value, we’ll refund the difference
  • Standard shipping fees apply for exchanged items

Return Request Template

To streamline your return process, you may use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear KitchenKnives Shop Customer Service Team,

I would like to request a [return/exchange] for my recent purchase.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name and Quantity]

Reason for Return/Exchange:
[Please describe why you’re returning or exchanging the item]

Preferred Resolution:
â–¡ Full Refund
â–¡ Exchange for: [Product Name and Quantity if Exchanging]

Please provide instructions for returning the item(s).

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]

Need Assistance?

Our culinary-minded support team is here to help with any questions about shipping, returns, exchanges, or our products.

Email: [email protected]

Address: KitchenKnives Shop, 74 Causewayhead Rd, Stirling, GB CH8G 5VH

We typically respond within 1-2 business days, consistent with our commitment to exceptional customer care.

Invest in quality, shop with confidence, and create with passion.
– The KitchenKnives Shop Team